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Frequently Asked Questions


About fundraising

About the Funding Centre

Using the Funding Centre website

Legal Stuff – copyright, disclaimer, privacy & security

Using Funding Centre Alerts and newsletters

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About Fundraising


How do I make my organisation more sustainable?

To survive and thrive in a changing world, a not-for-profit organisation must develop a fundraising plan that rests on the six pillars of fundraising: Grants; Donations; Membership/Alumni; Events; Sales; Community-Business Partnerships (Sponsorships).

Many organisations run into trouble because they only have one or two sources of funding, or because they only have two or three people really involved in raising money. If any of the sources or any of the people go away, the organisation will likely find itself in trouble.

The key to sustainability is to pull from as many pillars as possible at once.


What do you mean by ‘the six pillars of fundraising’?

There are many dozens (probably hundreds or even thousands) of ways that a not-for-profit organisation can raise money, but in essence all of these can be boiled down to fit under one of six headings:

Your aim should be to draw income from as many of these pillars as possible.


How do I access information on grants in Australia?

You can do some internet searching and ringing around to government and community development officers and peak bodies, but that’s really just a stop-gap. If you want a steady stream of information about grants, delivered to you in an easily digestible format, on a timetable that suits your needs, you need to become a member of the Funding Centre.

A Funding Centre membership gives you access to Australia’s most comprehensive grants database, plus customised email alerts and a monthly summary newsletter (EasyGrants or BusiGrants, along with access to password-protected areas of the Funding Centre website.


How can I collect donations online?

GiveNow.com.au is Australia’s only commission-free online donations technology solution for community organisations. It’s offered free to all community groups in Australia, regardless of size, purpose or tax status – as long as they meet state fundraising requirements. Like the Funding Centre, it’s an initiative of Our Community.

GiveNow charges no commissions or fees. We pass on 100% of the donation to the nominated group with the only fee being the merchant credit card fees.


Where can I access fundraising training?

Our Community provides affordable short courses and accredited training on a range of topics, including fundraising and grantseeking. You can join one of our scheduled sessions or organise one of your own.


How do I find out what permits and permissions I need to raise funds in Australia?

We’ve produced a handy index of the permits and permissions relating to each state and territory in Australia. Here you can find out what you need to do in order to stay inside the law when collecting donations from the public in your state, along with details about raffle permits and other fundraising restrictions.

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About the Funding Centre


What’s the Funding Centre all about?

The Funding Centre is the best place to go to get information on grants and fundraising in Australia.

It includes Australia’s most comprehensive grants database, as well as help sheets and tools to help not-for-profit organisations become more successful fundraisers.


Are the Funding Centre's tools any good?

The Funding Centre's newsletters, help sheets and tools really do work to help you build a stronger, more sustainable organisation. The online database is Australia's most comprehensive and accurate, and the Funding Centre Scoop newsletter has long been the most-loved tool of Australian grantseekers of all sizes and types.

But don't take our word for it - you can read what other not-for-profit organisations have told us about how our tools have helped them on our Testimonials page.


Who’s behind the Funding Centre?

The website and associated tools and newsletters are an initiative of Our Community, a world-leading social enterprise that provides advice, tools and training for Australia’s 600,000 community groups, as well as services for business, government and the general public.


Is Our Community/the Funding Centre a not-for-profit/charity?

No. We’re a privately held social enterprise that provides a number of valuable services to the community sector, as well as to businesses, government and the public.

We believe that a business can be both commercially sustainable and community focussed. In fact, we know that to be true – we’ve been around long enough to prove it!


What does it cost to get a Funding Centre membership?

The amount you’re charged will depend on what type of organisation you are (not-for-profits generally pay less) and how many users you want to include in your membership.


I’m a volunteer/my organisation is very small/poor – can I get a free membership?

Regrettably, we’re not able to provide free memberships. In fact, most of our members are from small, volunteer-based organisations.

Like other Our Community initiatives, the Funding Centre is built around a self-sustaining social enterprise model. Our paid products and services help to subsidise the free or reduced-cost ones. We aim to reach as many groups as possible so we can make our tools as cheap as possible.

You can access the free information available on any Our Community website at any time, but our paid products are paid products – they’re generally discounted for not-for-profits, but you can’t get them for free.


How do I contact the Funding Centre and/or Our Community?

Our contacts are listed here.


Can I receive a refund for my Funding Centre membership?

Membership entitles users to 12-months access to the Funding Centre. We do not provide pro-rata refunds should you require less than 12-months access. If you are leaving your role and your membership was paid for by your employer, you can contact us to request the membership be transferred to another employee.


I'm a grants provider, can I list my grant rounds in the Funding Centre grants database?

We welcome the submission of information from grant providers. We will use the information provided to create a listing for your grant programs in our database, accessible to Funding Centre subscribers.

You can email your grants program documentation to service@ourcommunity.com.au. If there are any gaps in the information you provide, a staff member will be in touch.

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Using the Funding Centre website


I've forgotten my password. How can I log in?

Click here to be taken to a page where you can recover your password (you will be taken to the Our Community website).


Why am I being taken to the Our Community website instead of a Funding Centre webpage?

To ensure security and continuity, we’ll redirect you to the Our Community website whenever you need to provide us with secure information (such as bank details to purchase a product or book training).

You will also need to go to the Our Community site whenever you need to change or reset your user name or password.


What do the settings in the ‘My Account’ area mean?

The Funding Centre allows members to set a profile so that you receive information about the grants that are most relevant to you. Your profile determines what grants are sent to you in your monthly EasyGrants Newsletter PDF newsletter, and how your grant search defaults are set up (we refer to these collectively as your grants list).

This function was designed in response to feedback from grantseekers who said they didn’t wish to wade through pages upon pages of grants information; they told us they wanted less but more targeted information.

Of course, if you’d like more rather than less, or you’re not sure what sort of grants you’re eligible for, you can set your profile parameters as wide as you like and take in all the grants that are available.

Below are some explanations about what the different parameters will mean to your grant search results.

Any changes you make to your profile settings will remain in place until you log in and change them again. You can change them any time you like, and as many times as you like.


How do I make a grant a "favourite"?

You can make a grant a "favourite" by clicking the purple star next to the grant name in the grant search results.

By making a grant a favourite it will appear on your grants home page whenever you visit the Funding Centre. If you have signed up to receive grant alerts, any grant on your "favourites" list will be included in your notifications.

You can remove a grant from your "favourites" list by clicking the star again. A solid star indicates a grant is on your "favourites" list; a hollow star (purple outline only) means it is not on your "favourites" list.


What do the stars next to the grant name in the grant search area mean?

Clicking on the star next to a grant name will add that grant to your "favourites" list.

See above for more information about how the "favourites" list works.

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Legal Stuff – Copyright, Disclaimer, Privacy & Security


Is my personal information safe?

We worry about security as much as you do. We take all reasonable steps to ensure the security of the personal data we hold from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

We want to ensure that all of our members and customers can interact with us with complete confidence online.

If you have comments or questions regarding our security, please contact service@ourcommunity.com.au


Are the Funding Centre and Our Community websites secure?

Any time we ask for financial information from an individual or an organisation we use industry practice and protocols. All such information is encrypted when transferred over the internet using certificates from Thawte, an industry leader in internet safety. Your browser will show a green bar with our name "Our Community Pty Ltd" whenever an encrypted TLS/SSL connection is in use, which confirms that your data is being transmitted securely and you’re transmitting it to us.

All account and profile information located on our website is password-protected to provide additional security. All transactions conducted on our site are treated with the privacy and respect that all such transactions deserve.

For more information on our security measures, refer to Our Community’s Privacy/Ethics policy (see below).

If you have comments or questions regarding our security, please contact service@ourcommunity.com.au


What is the Funding Centre’s privacy policy?

We’re committed to protecting your privacy. Establishing a trusting relationship with our users is both good manners and good business.

The Funding Centre is bound by Our Community’s privacy policy. Our policy covers all key areas to be considered when managing an ethical and appropriate privacy relationship. You can read the policy in full here.

If you have comments or questions regarding our privacy statement, please contact service@ourcommunity.com.au


Can I reproduce or pass on Funding Centre help sheets and other web-based materials?

Our template policies may be reproduced and altered without restriction by any not-for-profit community organisation for any non-commercial purpose.

Any Our Community and Funding Centre online help sheets that are not taken from a password protected area of the website/s may be used or reproduced* for any non-commercial purpose as long as:

  1. You obtain permission first by emailing service@ourcommunity.com.au – please include information about what sort of organisation you are (e.g. not-for-profit; consultant working for a not-for-profit; government agency; etc.), and what you wish to use the information for. Please also provide a copy of or link to the material you would like to use; and
  2. Any print article you create contains a small credit line "courtesy of www.ourcommunity.com.au", and any online use contains a direct link to the www.ourcommunity.com.au website; and
  3. Reproduction or use of Our Community's original material by a government body or consultant does not involve wasteful duplication – we prefer that you link to the material on our website, rather than moving it to your own.

*We recommend that you link to rather than reproduce our online materials. We update our content regularly to take account of legislative changes and to refine and improve content. If you copy the information, you take a snapshot of information available at that time; if you link to it, you’ll ensure you always have access to the latest version. Please note the disclaimer below.

Important Note: We generally do not grant copyright clearance for reproduction/use of any of our materials for written/online guides that are produced by consultants for a fee. If in doubt, please contact us by emailing service@ourcommunity.com.au.

DISCLAIMER: Information provided through the Our Community website and publications is intended as a guide only. Neither Our Community Pty Ltd nor its staff or representatives are responsible for any actions taken by, or losses suffered by, any person on the basis of, or in reliance upon, any information in the newsletter, or for any omission or error in this information service.


Can I reproduce or pass on grants listings from the database, EasyGrants, BusiGrants or Funding Centre Alerts?

The EasyGrants Newsletter, BusiGrants Newsletter and Funding Centre Alerts are copyright Our Community Pty Ltd.

No part may be reproduced by any process other than for the purposes of and subject to the provisions of the Copyright Act. EasyGrants Newsletter, BusiGrants Newsletter and Funding Centre Alerts are available only to Funding Centre members and must not be redistributed for any purposes other than discussion among a not-for-profit fundraising committee.

Peak bodies and local, state and federal government agencies are advised that Funding Centre newsletters and alerts are not to be redistributed through any membership structure.


Why can’t I pass my Funding Centre emails on to others?

Like many other Our Community initiatives, the Funding Centre is built around a self-sustaining social enterprise model. Our paid products and services help to subsidise the free or reduced-cost ones. We aim to reach as many groups as possible so we can make our tools as cheap as possible.

Our newsletters takes a lot of time and knowledge to prepare; the grants landscape requires daily monitoring, the fundraising articles and help sheets are researched and written by experienced fundraisers and journalists.

For these reasons, copyright will be rigorously enforced.

If you know someone who could use the information provided by the Funding Centre, please encourage them to become a member.


Can I provide a link from my website to the Funding Centre website?

Yes. Feel free to spread the love (just not the newsletters and email alerts).

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Using Funding Centre Alerts and newsletters


What’s the difference between EasyGrants, BusiGrants and Funding Centre Alerts?

The EasyGrants Newsletter and BusiGrants Newsletterare the PDF newsletters you receive attached to an email once a month that includes a summary of the latest fundraising tools and news, plus a list of all the currently available grants that fit your profile. It’s the new and improved version of what we used to call the Funding Centre Scoop. All Funding Centre members receive either the EasyGrants Newsletter or BusiGrants Newsletter, depending on their membership type.

Funding Centre Alerts allow you to keep track of changes to grants in between newsletter editions. You can opt to receive them daily or weekly (or not at all). Your alerts will consist of a text-based email with a brief summary of any major changes made to active grants that fit your profile or that you have identified as a “favourite”. You can change the frequency of your alerts by altering your profile settings.


I’ve received a Funding Centre newsletter (EasyGrants or BusiGrants) but I can't open/read it. What's the problem?

The newsletters are sent in PDF format – the most common filing system on the internet – and you will need Adobe Acrobat to read them. This can be downloaded for free at the Adobe website here.


I’ve received a Funding Centre newsletter or alert but when I click on the grant to go to the website I can’t get in. What’s the problem?

The EasyGrants Newsletter, BusiGrants Newsletter and Funding Centre alerts are available only to paid-up members. Members have a log-in and password that allows them to view more information on the website. Those without a paid membership are not able to log on to the website.

We don’t permit sharing of passwords or accounts – if you require more than one user you should take out a multi-user membership.


The grants listed in EasyGrants or BusiGrants don’t match the categories in my profile; is there something wrong?

Some grants fall clearly into one category only, while others may be relevant across a number of categories. To ensure you get to see all the grants that you might be eligible to apply for, we nominate one major category for each grant on our database, as well as some secondary categories where relevant.

Your personalised newsletters will include any grant that has been given either a primary or secondary categorisation that fits your profile, but it will appear only under its primary category heading.


I’m receiving alerts too often – how do I change my settings?

You can opt to receive alerts daily, weekly or never. Your settings will stay in force until you change them again. You can change them whenever and as often as you like. Changing the settings for your email alerts will not affect the frequency of your newsletters.


I don’t want to receive newsletters or alerts anymore – how do I get off the mailing list?

All Funding Centre members receive either a EasyGrants Newsletter newsletter or BusiGrants Newsletter, sent via email as a PDF attachment, roughly once a month. You may discontinue this service at any time by emailing service@ourcommunity.com.au. Please note that we are not able to provide a refund on the unused portion of your membership.

You can opt out of Funding Centre Alerts – the daily or weekly plain text emails that provide a summary of major grant changes that fit your profile – at any time by making a change to your profile setting.


I don’t want to see alerts about a certain grant, can I stop receiving them?

The alerts you receive are determined by your profile settings and your favourite grants (you can make a grant a "favourite" by clicking the star next to the grant name in your search summary). If you’re not receiving the right kind of information, you should review both of these.

We aren’t able to exclude specific grants from your listing (we try to keep things simple) – if they fit your profile and favourites they’re in; if they don’t they’re out.

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