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Frequently Asked Questions


About membership pricing

About fundraising

About the Funding Centre

Using the Funding Centre website

Using Funding Centre Alerts and newsletters

Using the Funding Centre dashboard

Legal Stuff – copyright, disclaimer, privacy & security

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About membership pricing


When will prices increase and by how much?

On January 2, 2019, we are raising prices in order to provide the best, most sustainable service we can. Pleasingly, Funding Centre subscriptions will remain the most affordable option amongst comparable services.

From that date, 12-month subscriptions will cost:

Not-for-profits / Schools

Business / Government / Individuals

You can purchase / renew 12-month subscriptions at prices detailed below, through until January 2.


Why is the cost of membership increasing on January 2, 2019?

Because we know that every dollar you have has been hard-won, we don't increase prices regularly or unnecessarily. In fact, in 23 years, we've only needed to adjust the pricing of this service twice.

On January 2, 2019, we are raising prices in order to provide the best, most sustainable service we can. Pleasingly, Funding Centre subscriptions will remain the most affordable option amongst comparable services.

We hope our current members will stay with us and will enjoy the many new features we've released and will continue to build.


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About Fundraising


How do I make my organisation more financially sustainable?

To survive and thrive in a changing world, a not-for-profit organisation must develop a fundraising plan that rests on the seven pillars of fundraising: Grants; Donations; Crowdfunding; Membership/Alumni; Events; Sales; Community-Business Partnerships (Sponsorships).

Many organisations run into trouble because they only have one or two sources of funding, or because they only have two or three people really involved in raising money. If any of the sources or any of the people go away, the organisation will likely find itself in trouble.

The key to sustainability is to pull from as many pillars as possible at once.


What do you mean by 'the seven pillars of fundraising'?

There are many dozens (probably hundreds or even thousands) of ways that a not-for-profit organisation can raise money, but in essence all of these can be boiled down to fit under one of seven headings:

Your aim should be to draw income from as many of these pillars as possible.


How do I access information on grants in Australia?

You can do some internet searching and ringing around to government and community development officers and peak bodies, but that's really just a stop-gap. If you want a steady stream of information about grants, delivered to you in an easily digestible format, on a timetable that suits your needs, you need to become a member of the Funding Centre.

A Funding Centre membership gives you access to Australia's most comprehensive grants database, plus customised email alerts and a monthly summary newsletter (EasyGrants or BusiGrants, along with access to password-protected areas of the Funding Centre website.


How can I collect donations online?

GiveNow is Australia's first and best giving platform, providing donation and social fundraising tools for not-for-profit organisations. Like the Funding Centre, it's an enterprise of Our Community.

You can set up cause pages on GiveNow to collect donations directly from your donors. You can also encourage your supporters to create a CrowdRaiser™ - a page that individuals or teams can set up to raise money for your organisation. These are typically for events like birthdays, fun runs or personal challenges.


Where can I access fundraising training?

Our Community provides affordable short courses and accredited training on a range of topics, including fundraising and grantseeking. You can join one of our scheduled sessions or organise one of your own.


How do I find out what permits and permissions I need to raise funds in Australia?

We've produced a handy index of the permits and permissions relating to each state and territory in Australia. Here you can find out what you need to do in order to stay inside the law when collecting donations from the public in your state, along with details about raffle permits and other fundraising restrictions.

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About the Funding Centre


What's the Funding Centre all about?

The Funding Centre is the best place to go to get information on grants and fundraising in Australia.

It includes Australia's most comprehensive grants database, as well as help sheets and tools to help not-for-profit organisations become more successful fundraisers.


Are the Funding Centre's tools any good?

The Funding Centre's newsletters, help sheets and tools really do work to help you build a stronger, more sustainable organisation. The online database is Australia's most comprehensive and accurate, and the EasyGrants newsletter has long been the most-loved tool of Australian grantseekers of all sizes and types.

But don't take our word for it - you can read what other not-for-profit organisations have told us about how our tools have helped them on our Testimonials page.


Who's behind the Funding Centre?

The website and associated tools and newsletters are an initiative of Our Community, a world-leading social enterprise that provides advice, tools and training for Australia's 600,000 community groups, as well as services for business, government and the general public.


Is Our Community/the Funding Centre a not-for-profit/charity?

No. We're a privately held social enterprise that provides a number of valuable services to the community sector, as well as to businesses, government and the public.

We believe that a business can be both commercially sustainable and community focussed. In fact, we know that to be true – we've been around long enough to prove it!


What does it cost to get a Funding Centre membership?

The amount you're charged will depend on what type of organisation you are (not-for-profits generally pay less) and how many users you want to include in your membership.


I'm a volunteer/my organisation is very small/poor – can I get a free membership?

Regrettably, we're not able to provide free memberships. In fact, most of our members are from small, volunteer-based organisations.

Like other Our Community initiatives, the Funding Centre is built around a self-sustaining social enterprise model. Our paid products and services help to subsidise the free or reduced-cost ones. We aim to reach as many groups as possible so we can make our tools as cheap as possible.

You can access the free information available on any Our Community website at any time, but our paid products are paid products – they're generally discounted for not-for-profits, but you can't get them for free.


How do I contact the Funding Centre and/or Our Community?

Our contacts are listed here.


Can I receive a refund for my Funding Centre membership?

Membership entitles users to 12-months access to the Funding Centre. We do not provide pro-rata refunds should you require less than 12-months access. If you are leaving your role and your membership was paid for by your employer, you can contact us to request the membership be transferred to another employee.


I'm a grants provider, can I list my grant rounds in the Funding Centre grants database?

We welcome the submission of information from grant providers. We will use the information provided to create a listing for your grant programs in our database, accessible to Funding Centre subscribers.

You can email your grants program documentation to service@ourcommunity.com.au. If there are any gaps in the information you provide, a staff member will be in touch.

You can also submit your grant information online at our submissions page here.


Does Our Community offer grants?

No, Our Community does not provide grants. We have an online grants database and newsletter service which lists grants currently available.

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Using the Funding Centre website


I've forgotten my password. How can I log in?

Click here to be taken to a page where you can recover your password (you will be taken to the Our Community website).

I am having issues logging in to the funding centre when previously I've been able to – what's happening?

If you can no longer access the funding centre it may be due to your subscription being expired. You can check your subscription by following these steps:

  1. Login to Our Community at this address: https://www.ourcommunity.com.au/secure/member/login.jsp
  2. Click 'My Account' (box at top right of page)
  3. Click 'Renew your newsletter subscriptions'
  4. 'Expired' will appear in red if your subscription is no longer current

Why am I being taken to the Our Community website instead of a Funding Centre webpage?

To ensure security and continuity, we'll redirect you to the Our Community website whenever you need to provide us with secure information (such as bank details to purchase a product or book training).

You will also need to go to the Our Community site whenever you need to change or reset your user name or password.


I have logged in but how do I search the database?

To view the grants database, on the home page in the “Search Grants” box you can type a category or a grant you know about and click “Go”. You can also leave the “Search Grants” box blank and click “Go” or “Advanced Search” to view the database.


What do the settings in the 'My Account' area mean?

The Funding Centre allows members to set a profile so that you receive information about the grants that are most relevant to you. Your profile determines what grants are sent to you in your monthly EasyGrants Newsletter PDF newsletter, and how your grant search defaults are set up (we refer to these collectively as your grants list).

This function was designed in response to feedback from grantseekers who said they didn't wish to wade through pages upon pages of grants information; they told us they wanted less but more targeted information.

Of course, if you'd like more rather than less, or you're not sure what sort of grants you're eligible for, you can set your profile parameters as wide as you like and take in all the grants that are available.

Below are some explanations about what the different parameters will mean to your grant search results.

Any changes you make to your profile settings will remain in place until you log in and change them again. You can change them any time you like, and as many times as you like.


Why can't I find a grant which I know is open?

If a grant is not showing up you need to click “clear” in your refined search as the categories you have selected in your initial set up might not match the categories selected for the grant.


My organisation has a multi-user subscription, how do I add people to it?

To add colleagues to your organisation's multi-user subscription:


How do I make a grant a "favourite"?

You can make a grant a "favourite" by clicking the purple star next to the grant name in the grant search results.

By making a grant a favourite it will appear on your grants home page whenever you visit the Funding Centre. If you have signed up to receive grant alerts, any grant on your "favourites" list will be included in your notifications.

You can remove a grant from your "favourites" list by clicking the star again. A solid star indicates a grant is on your "favourites" list; a hollow star (purple outline only) means it is not on your "favourites" list.


What do the stars next to the grant name in the grant search area mean?

Clicking on the star next to a grant name will add that grant to your "favourites" list.

See above for more information about how the "favourites" list works.

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Using Funding Centre Alerts and newsletters


What's the difference between EasyGrants, BusiGrants and Funding Centre Alerts?

The EasyGrants Newsletter and BusiGrants Newsletter are the PDF newsletters you receive attached to an email once a month that includes a summary of the latest fundraising tools and news, plus a list of all the currently available grants that fit your profile. It's the new and improved version of what we used to call the Funding Centre Scoop. All Funding Centre members receive either the EasyGrants Newsletter or BusiGrants Newsletter, depending on their membership type.

Funding Centre Alerts allow you to keep track of changes to grants in between newsletter editions. You can opt to receive them daily or weekly (or not at all). Your alerts will consist of a text-based email with a brief summary of any major changes made to active grants that fit your profile or that you have identified as a “favourite”. You can change the frequency of your alerts by altering your profile settings.


I've received a Funding Centre newsletter (EasyGrants or BusiGrants) but I can't open/read it. What's the problem?

The newsletters are sent in PDF format – the most common filing system on the internet – and you will need Adobe Acrobat to read them. This can be downloaded for free at the Adobe website here.


I've received a Funding Centre newsletter or alert but when I click on the grant to go to the website I can't get in. What’s the problem?

The EasyGrants Newsletter, BusiGrants Newsletter and Funding Centre alerts are available only to paid-up members. Members have a log-in and password that allows them to view more information on the website. Those without a paid membership are not able to log on to the website.

We don't permit sharing of passwords or accounts – if you require more than one user you should take out a multi-user membership.


The grants listed in EasyGrants or BusiGrants don't match the categories in my profile; is there something wrong?

Some grants fall clearly into one category only, while others may be relevant across a number of categories. To ensure you get to see all the grants that you might be eligible to apply for, we nominate one major category for each grant on our database, as well as some secondary categories where relevant.

Your personalised newsletters will include any grant that has been given either a primary or secondary categorisation that fits your profile, but it will appear only under its primary category heading.


I'm receiving alerts too often – how do I change my settings?

You can opt to receive alerts daily, weekly or never. Your settings will stay in force until you change them again. You can change them whenever and as often as you like. Changing the settings for your email alerts will not affect the frequency of your newsletters.


I only have a few pages of grants in my newsletter. Why aren't there more?

EasyGrants Newsletter is a customised newsletter. If you have only selected one or two categories in your settings your newsletter will be limited.


I don't want to receive newsletters or alerts anymore – how do I get off the mailing list?

All Funding Centre members receive either a EasyGrants Newsletter newsletter or BusiGrants Newsletter, sent via email as a PDF attachment, roughly once a month. You may discontinue this service at any time by emailing service@ourcommunity.com.au. Please note that we are not able to provide a refund on the unused portion of your membership.

You can opt out of Funding Centre Alerts – the daily or weekly plain text emails that provide a summary of major grant changes that fit your profile – at any time by making a change to your profile setting.


I don't want to see alerts about a certain grant, can I stop receiving them?

The alerts you receive are determined by your profile settings and your favourite grants (you can make a grant a "favourite" by clicking the star next to the grant name in your search summary). If you're not receiving the right kind of information, you should review both of these.

We aren't able to exclude specific grants from your listing (we try to keep things simple) – if they fit your profile and favourites they're in; if they don't they’re out.


I have been selected to represent my town/state/country in my chosen sport. Are there grants available to help with travel costs?

Yes, there are grants available to help. Check with your local council - most offer sports grants to help with individual or team travel costs. State government and federal government also have grants available throughout the year. You can also check with state sports institutes and the Australian Sports Foundation.


I have a disability. What types of grants are available for me?

There are a number of grants available for disability programs to encourage all-abilities programs, sports, education, and equipment. These are offered by private organisations/foundations, as well as local, state and federal governments.


I want to start my own business. Are there start-up grants available?

Yes, there are grants available. In the “advanced search”, choose “Start Up” category to find what's on offer.

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Using the Funding Centre dashboard


What is the Funding Centre dashboard?

The dashboard allows you to curate, store and manage all of the grants you are interested in, in one place. You can use the dashboard to track grants you find in the Funding Centre database, as well as grants you add manually and grants you import from a SmartyGrants account.

You can use the dashboard to store notes and documents about your grant, set yourself tasks and keep track of key milestones.


How do I access the dashboard?

When you log in to your Funding Centre account, you will be taken directly to the dashboard. If you are already logged in, you can access the dashboard by clicking the purple 'Dashboard' button at the top-right of the page.


How do I add grants from my SmartyGrants account to the Funding Centre dashboard?

You can connect your Funding Centre account to your SmartyGrants account to bring your grant records across automatically. Here's how:

  1. Log into your Funding Centre account and navigate to your dashboard
  2. Click the 'Connect to SmartyGrants' link at the top of the page. You will be taken to a SmartyGrants login page
  3. Sign in with your SmartyGrants credentials (note: these may be different to your Funding Centre credentials)

Once you have signed in, your SmartyGrants applications and acquittals will appear in the Funding Centre table.

You only need to connect to SmartyGrants once. Once you're connected, your Funding Centre dashboard will automatically sync every time you log on. Any new grant interactions you have in SmartyGrants (e.g. if you apply for another grant or submit a report) will automatically appear on your dashboard.


What is SmartyGrants?

SmartyGrants is Australia's most-used and best-loved grants administration system, and, like Funding Centre, is an enterprise of Our Community. To find out more, visit SmartyGrants.


How do I remove grant records from my dashboard?

You can archive grants that you no longer want. To do so, select the Options drop-down button next to the grant that you would like to hide, and select 'Archive'. You can un-archive grants at any time.


How do I add a grant from the Funding Centre database to the dashboard?

  1. Click the 'search for funding' link at the top of the dashboard page
  2. Find a grant that is of interest
  3. Click the star icon to the right of the grant name to add it to your dashboard.

The system will prompt you to give the grant a nickname. You should pick something that will help you identify it easily in a list later on. Don't worry if you are unsure what to name it, as you can add or edit a nickname later.

Once you have added the grant to your dashboard, you will be taken to the 'Edit' page, where you can enter further information about the grant manually.


How do I manually add a grant (that's not already in the Funding Centre database and not stored in my SmartyGrants account)?

  1. Click the 'Add Grant' link at the top of the dashboard page. This will take you to the 'Add Grant' page.
  2. Once you have entered all of the required information, click 'Create' at the bottom of the screen.
  3. You will be redirected to the dashboard homepage, where your grant will have been added

How do I edit a grant that I have added to my dashboard?

You can edit or update the status of a grant by clicking the 'Options' drop-down button in the right-hand column of the table and selecting 'Manage grant'. This will direct you to the edit page.


I archived a grant by accident. How do I access it again?

In the top left-hand side of the dashboard homepage, click the 'Current' drop-down button and select 'Archived'. This will take you to a page showing all grants you've previously archived. To reinstate a grant to the dashboard, click the black 'Reactivate' button in the right-hand column.

To go back to all of your current programs, click the 'Archived' drop-down button and select 'Current'.


I can't find the grant I am looking for in my dashboard

You can either:

  1. Search for the program by name using the 'Search list' tool at the top of the dashboard page, or
  2. Use the sorting icon at the top of each column to change the sort order by Program Provider name, Nickname, Round name, Round Status, Closing Date, Status, or Amount Requested.

How do I assign myself a task?

Go to the 'Edit page' of the grant that you want to record a task against. Underneath the 'Tasks' heading, click the 'Add New Task' button. Here you can give your task a title, due date and description. You can mark the task as complete by selecting the checkbox to the right. You can assign yourself as many tasks as you want.


I have many tasks associated with each grant. Which ones will appear on my dashboard?

You can control which tasks are shown on your dashboard. Select the 'Show in dashboard' checkbox for the task that you want to show on your dashboard underneath the 'Task' column.


Why aren't my changes saving?

For your changes to be recorded on the 'Edit page', you need to select either the 'Save Changes' or 'Save & Close' buttons.


What is the timeline?

The timeline feature allows you to keep track of key milestones. One timeline is created for every grants record. Any time attached to your grant (opening dates, closing dates, tasks, etc) is automatically attached to your grants record timeline. Some of these times are controlled by you, some are fed in from SmartyGrants or Funding Centre.


How do I access the timeline?

You can access the timeline by clicking on the 'Options' drop-down button in the right-hand column of the dashboard and selecting 'timeline'.


What does 'amount' refer to for grants shown on my dashboard?

This refers to the amount of money you are hoping to receive through this grant.


What attachments can I include?

You can add unlimited attachments to an application. The file format must be in DOC(x), XLS(x), JPEG, PNG, PDF and TEXT format. The largest file size you can attach is 10 MB.


How often does the dashboard sync with SmartyGrants?

Each time you reload the dashboard it will automatically sync with your SmartyGrants account.


Can I disconnect my Funding Centre dashboard from my SmartyGrants account?

No. Once you have connected the dashboard to your SmartyGrants account, you are not able to disconnect.


Can I connect my dashboard to more than one SmartyGrants account?

No, you can only connect your dashboard to one SmartyGrants account.


I changed a record and now I want to change it back. Is that possible?

You must click the 'Save Changes' or 'Save & Close' buttons to save any changes you have made.

If you haven't saved, you can click on 'Cancel' button to discard your changes or refresh the page to go back to your original record, but there is no 'undo' button – once a page is saved your changes can't be reversed.


Can I change the order that grants appear on my dashboard?

You can sort the grants in your dashboard in alphabetical or numerical and ascending or descending order. Click on the category field that you want to sort by. To switch the order, click again.


How do I delete a grant that I have archived?

Archived grants cannot be deleted from the dashboard. An archived grant will remain hidden on the archive page unless you choose to reactive it.


What are Funding Centre Insights?

The Funding Centre Insights page allows you to see all of the tasks you have set yourself in one place. Your tasks, including status, due date, the corresponding grant and its status (whether you are watching it or have applied for it, etc) are displayed in a table. The charts shown at the top of the table provide a visual overview and can be used to filter items in the table by task type and grant status.

As an example, you may want to see only overdue tasks for grants that you have applied for. You can filter out all other tasks by selecting the overdue section of the tasks chart, and the applied section of the grants chart. The corresponding table will filter out all other tasks and grants, except for ones that you have applied for and have overdue tasks set against.


Why is a grant from my dashboard not appearing in the Insights table?

This may happen if you haven't set any tasks for a particular grant. The table only displays grants that have associated tasks set against them.


How do I filter the Insights table?

The table can be filtered in two ways:

  1. By clicking on a section of the donut chart. This will filter out all other sections and only display information about the selected section in the table below.
  2. Click on the heading of the section that you want to filter from the table, which is located at the top of the donut chart. A strike will appear through the heading and it will be filtered out of the table below. To reverse this action click the heading once more.

The suggested grants on the Insights page are not relevant to me

The suggested grants are generated according to your Funding Centre preferences. If you would like to update your preferences, go to My Settings.


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Legal Stuff – Copyright, Disclaimer, Privacy & Security


Is my personal information safe?

We worry about security as much as you do. We take all reasonable steps to ensure the security of the personal data we hold from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

We want to ensure that all of our members and customers can interact with us with complete confidence online.

If you have comments or questions regarding our security, please contact service@ourcommunity.com.au


Are the Funding Centre and Our Community websites secure?

Any time we ask for financial information from an individual or an organisation we use industry practice and protocols. All such information is encrypted when transferred over the internet using certificates from Thawte, an industry leader in internet safety. Your browser will show a green bar with our name "Our Community Pty Ltd" whenever an encrypted TLS/SSL connection is in use, which confirms that your data is being transmitted securely and you're transmitting it to us.

All account and profile information located on our website is password-protected to provide additional security. All transactions conducted on our site are treated with the privacy and respect that all such transactions deserve.

For more information on our security measures, refer to Our Community's Privacy/Ethics policy (see below).

If you have comments or questions regarding our security, please contact service@ourcommunity.com.au


What is the Funding Centre's privacy policy?

We're committed to protecting your privacy. Establishing a trusting relationship with our users is both good manners and good business.

The Funding Centre is bound by Our Community's privacy policy. Our policy covers all key areas to be considered when managing an ethical and appropriate privacy relationship. You can read the policy in full here.

If you have comments or questions regarding our privacy statement, please contact service@ourcommunity.com.au


Can I reproduce or pass on Funding Centre help sheets and other web-based materials?

Our template policies may be reproduced and altered without restriction by any not-for-profit community organisation for any non-commercial purpose.

Any Our Community and Funding Centre online help sheets that are not taken from a password protected area of the website/s may be used or reproduced* for any non-commercial purpose as long as:

  1. You obtain permission first by emailing service@ourcommunity.com.au – please include information about what sort of organisation you are (e.g. not-for-profit; consultant working for a not-for-profit; government agency; etc.), and what you wish to use the information for. Please also provide a copy of or link to the material you would like to use; and
  2. Any print article you create contains a small credit line "courtesy of www.ourcommunity.com.au", and any online use contains a direct link to the www.ourcommunity.com.au website; and
  3. Reproduction or use of Our Community's original material by a government body or consultant does not involve wasteful duplication – we prefer that you link to the material on our website, rather than moving it to your own.

*We recommend that you link to rather than reproduce our online materials. We update our content regularly to take account of legislative changes and to refine and improve content. If you copy the information, you take a snapshot of information available at that time; if you link to it, you'll ensure you always have access to the latest version. Please note the disclaimer below.

Important Note: We generally do not grant copyright clearance for reproduction/use of any of our materials for written/online guides that are produced by consultants for a fee. If in doubt, please contact us by emailing service@ourcommunity.com.au.

DISCLAIMER: Information provided through the Our Community website and publications is intended as a guide only. Neither Our Community Pty Ltd nor its staff or representatives are responsible for any actions taken by, or losses suffered by, any person on the basis of, or in reliance upon, any information in the newsletter, or for any omission or error in this information service.


Can I reproduce or pass on grants listings from the database, EasyGrants, BusiGrants or Funding Centre Alerts?

The EasyGrants Newsletter, BusiGrants Newsletter and Funding Centre Alerts are copyright Our Community Pty Ltd.

No part may be reproduced by any process other than for the purposes of and subject to the provisions of the Copyright Act. EasyGrants Newsletter, BusiGrants Newsletter and Funding Centre Alerts are available only to Funding Centre members and must not be redistributed for any purposes other than discussion among a not-for-profit fundraising committee.

Peak bodies and local, state and federal government agencies are advised that Funding Centre newsletters and alerts are not to be redistributed through any membership structure.


Why can't I pass my Funding Centre emails on to others?

Like many other Our Community initiatives, the Funding Centre is built around a self-sustaining social enterprise model. Our paid products and services help to subsidise the free or reduced-cost ones. We aim to reach as many groups as possible so we can make our tools as cheap as possible.

Our newsletters take a lot of time and knowledge to prepare; the grants landscape requires daily monitoring, the fundraising articles and help sheets are researched and written by experienced fundraisers and journalists.

For these reasons, copyright will be rigorously enforced.

If you know someone who could use the information provided by the Funding Centre, please encourage them to become a member.


Can I provide a link from my website to the Funding Centre website?

Yes. Feel free to spread the love (just not the newsletters and email alerts).

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