Access to a range of tailored support options if you or your business are impacted by a natural disaster, pandemic or other disruptive or unforeseen event.

Updated: 04 June 2026

You may be able to access a range of tailored support options if you or your business are impacted by a natural disaster or other unforeseen event.

To discuss your individual circumstances please take a look at our support options and contact us as soon as you are able. You can message us in the CommBank app, call Emergency Assist on 1800 314 695 or visit us in branch where it is safe to do so.

Support for Individuals:

• Temporary accommodation for customers who have taken out Home Insurance provided by Hollard, distributed by CommBank. We can put you in touch with the CBA Insurance team who will assist if your home has been damaged
• Customised payment arrangements such as the option to defer loan repayments
• Waived fees and charges
• Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval)
• Early access to Term Deposits

Support for Business customers:

• Deferred business loan repayments for eligible business customers.
• Refund of merchant terminal fees for up to three months or waiver of merchant terminal non-return fees for eligible business customers.
• Tailored support for larger business customers
• Early access to Term Deposits, Cash Deposit, Farm Management Term Deposit and Business Investment accounts
• If you need support, please reach out to us. If you have a Relationship Manager they will be able to discuss the support options available to you, or you can call our dedicated Business Financial Assistance team, available 24/7, on 13 26 07.

• Phone: 1800 314 695
• Website: https://www.commbank.com.au/support/messaging.html