This loan provides short-term help to people who are having difficulties with their home loan repayments. These difficulties may be from unemployment, accident, illness or some other crisis.

If you're eligible, you can use a Mortgage Relief Loan for one or more of the following reasons:

Catch up on missed home loan repayments: 

• If you've fallen behind in your home loan repayments, you can use the loan to clear your mortgage arrears.  (paid directly to your lender)

Subsidise your home loan repayments:  

• If you've fallen behind in your home loan repayments, you can use the loan to clear your mortgage arrears.
• It can be used to subside only that portion of your monthly repayment that exceeds 30% of your gross (before tax) monthly income.
• While receiving the subsidy, you pay either a portion or the full amount of your regular home loan repayments. Ask your home lender how much you'll need to pay.
• Loan is directly paid to your lender

Pay overdue council rates and water charges:

• If you're in debt due to unpaid council rates or water charges, you can use the loan to settle the debt, including any penalty interest you've been charged.
• Loan is directly paid to your lender

To be eligible for a Mortgage Relief Loan, you must:

• show your unforeseen change in circumstances has resulted in you experiencing short-term financial hardship
• show you've exhausted all options to meet your financial obligations to your home lender, council and/or water utility company (e.g. pausing or reducing your loan repayments, setting up a payment plan)
• not have more than a total of $20,000 of mortgage and/or council or water utility arrears
• have a mortgage balance of less than $500,000
• have enough equity in your home to provide security for the loan
• be a permanent Queensland resident
• be an owner-occupier and plan to keep living in your home
• not own or part-own any other property.

• Phone: 1300 654 322
• Email: hscsloaninformation@housing.qld.gov.au