The program helps those experiencing vulnerability stay connected to the people and services supporting them by providing a $200 Pre-Paid mobile recharge with 80GB of data for six months.

The program is available to community service organisations that utilise the Infoxchange Client & Case Management service and support vulnerable women, youth and families, First Nations communities or refugees, or community members impacted by homelessness, natural disaster, domestic and family violence, mental health, disability, financial difficulty or food insecurity.

How does it work?

The program works by allowing trusted Social Service providers and community organisations to bestow a $200 Telstra Pre-Paid mobile recharge to clients through Infoxchange's case management system.

They provide specific instructions on processing the Top Up when a service provider has opted into the program.

A client can receive a maximum of one $200 recharge per financial year (1 July to 30 June).

To access the Telstra Top Up program, service providers must be current users of Infoxchange's SHIP, CIMS or SRS case management systems to assist people in vulnerable circumstances such as:

• Homelessness
• Natural disaster
• Domestic and family violence
• Mental health
• Food insecurity
• Disability
• Vulnerable women, youth and families
• Refugees
• First Nations communities

To be eligible, a client must:

• Have an existing "Telstra Pre-Paid Mobile" (not on a "Telstra Pre-Paid Mobile Casual" plan) service, or 
• Connect a new Telstra Pre-Paid mobile service (Telstra Pre-Paid starter kits are available from $2 online at Telstra.com or in Telstra stores and multiple other retailers such as Woolworths, Coles and Officeworks)
• Not have received a Top Up previously in the financial year.

• Phone: (03) 9418 7400
• Website: https://www.infoxchange.org/au/contact